Our Shareholders

Mission, Vision, and Values

Mission

Motivated by Jesus Christ’s call to serve those in need, the mission of UOB is to provide a ladder of opportunity to the underprivileged of Rwanda so they can attain dignity and hope, improve their lives, and become contributing members of their communities.

Vision

UOB’s vision is to be a sustaibable financial istitution, achieving significant economic, social and spiritual transformational impact on the underprivileged of Rwanda, through the delivery of a variety of financial services and related training in a way that reflects Jesus Christ’s love.

Values

• Love – the basis for our motivation and seen in our relations with customer and colleagues
• Integrity – we work with honesty, sincerity, consistency, and transparency
• Excellence – our work is done efficiently, with service and with a view to the end result
• Stewardship – our delivery is in Jesus’ name and the credit goes to Him
• Service with humility – our work is Christ-centered and Client-focused
• Results orientation – we believe in effectiveness and productivity

Code of Conduct – “The Opportunity Way”

1. We shall behave in a Christ‐like manner toward you;
2. We shall treat you with dignity, fairness, and respect, free from discrimination;
3. We shall make every possible effort to provide responsive and affordable financial products and transformational services to you;
4. We shall show the pricing of our products clearly to you, including all fees and charges;
5. We shall not knowingly overburden you with debt or other services;
6. While debt collection processes must include energetic pursuit of defaulters, we shall treat you with dignity;
7. We shall make clear the manner in which our products and services work, our commitments to you, and your contractual obligations and responsibilities;
8. Should a problem arise, our goal is to resolve the matter through prompt and fair reconciliation with you;
9. We shall do what we say we shall do;
10. We shall continue to resource, equip, and support you toward transformational life change.